About the case
The challenge: Manual reports and high-volume queries
Manually managing visa inquiries was an extremely time-consuming and inefficient process.
Large inquiry data was hard to track.
Counselors missed follow-ups, losing leads.
Manual reporting was time-consuming.
Future predictions lacked accuracy.
Security concerns over user access.
Managing counselor's workload was difficult.
One system for easy report generation and performance insights
We developed a single platform that is capable of handling everything from registering an inquiry to processing a visa application.
Developed a visa service management system.
Scheduling inquiries based on which counselor is available next.
Role-based secure access and controls for data safety.
CRM for immigration consultants with workload tracking.
Dashboard for real-time inquiry updates.
The measurable impact
Faster inquiry handling and customer service.
2x faster and better report generation.
99% secured data access control.
Increased counselor efficiency by 35%.
Reduced missed follow-ups and higher client satisfaction.
Project Snapshot
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